Effective Date: 10.07.2024

Introduction

At Island Essence, we strive to provide a seamless and reliable delivery experience for our customers. This Delivery Policy outlines our practices for shipping and handling orders, including details about our Cash on Delivery (COD) service through Sri Lanka Post.

Shipping Locations

We currently ship to addresses within Sri Lanka. For international shipping inquiries, please contact our customer service team.

Delivery Methods

We use Sri Lanka Post for all our deliveries. Our standard shipping method is reliable and ensures your order reaches you in a timely manner.

Delivery Timeframes

– **Standard Delivery:** Orders are typically delivered within 3-7 business days from the date of dispatch. Delivery times may vary depending on your location and any unforeseen circumstances.
– **Processing Time:** Orders are processed and dispatched within 1-2 business days after payment confirmation.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) as a convenient payment option for our customers in Sri Lanka. Here’s how COD works:

1. **Order Placement:** Place your order on our website and select “Cash on Delivery” as your payment method during checkout.
2. **Order Confirmation:** You will receive an order confirmation email with details of your purchase.
3. **Dispatch and Delivery:** Your order will be processed and dispatched via Sri Lanka Post. The delivery agent will collect the payment in cash upon delivery.

Shipping Charges

Shipping charges are calculated based on the weight and size of your order and will be displayed at checkout. We strive to keep our shipping rates affordable while ensuring prompt and secure delivery.

Order Tracking

Once your order is dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery on the Sri Lanka Post website.

Delivery Issues

If you encounter any issues with your delivery, please contact our customer service team at:

**Email:** support@islandessence.com
**Phone:** +1-800-123-4567

We will work diligently to resolve any problems and ensure your order reaches you as quickly as possible.

Delivery Address

Please ensure that the delivery address provided during checkout is accurate and complete. Island Essence is not responsible for orders delivered to incorrect or incomplete addresses.

Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address, refusal to accept delivery, or other reasons, we will contact you to arrange redelivery or cancellation of the order. Additional shipping charges may apply.

Contact Us

For any questions or concerns regarding our delivery policy, please contact us at:

Email: info@islandessence.com
Phone: +94761315558
Address: Island Essence Headquarters
No. 217/3, Egodawatta Road, Boralesgamuwa.